Last Updated: 4/1/26

Artificial Turf Maintenance (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website (“Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

•Personal Information: By which you may be personally identified, such as name, postal address, e-mail address, and telephone number.

•Usage Details: About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

•Directly from you when you provide it to us (e.g., by filling in forms on our Website).

•Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

•To present our Website and its contents to you.

•To provide you with information, products, or services that you request from us.

•To fulfill any other purpose for which you provide it.

•To make and manage appointments, collect information, and provide services using AI technology, enhancing our service efficiency and personalization.

•To send you SMS text messages regarding your inquiries, appointments, service updates, and promotional offers (only if you have explicitly opted in).

•In any other way we may describe when you provide the information.

•For any other purpose with your consent.

3. SMS Opt-In Details and Consent

Explicit Consent for Text Messaging: We only send SMS text messages to you after you have provided explicit consent by filling out our opt-in form and checking the box agreeing to receive text messages. We may send service updates, appointment reminders, incentives, offers, and questionnaires to you via SMS over time.

Clear 'No Sharing' Statement (CRITICAL): No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookie and Tracking Information

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

•Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website.

•Web Beacons: Pages of our Website and our e-mails may contain small electronic files known as web beacons that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

5. Data Security Practices

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We utilize sustainable encryption, access controls, and data anonymization to ensure your information is protected. We retain your data for as long as this entity is active. We do not share OR sell your data.

6. User Rights (Unsubscribe, Update Info, etc.)

You have the right to access, correct, or delete your personal information. You may also opt out of receiving certain communications from us.

•SMS Opt-Out Instructions: Reply "STOP" to any text message you receive from us at any time, and we will immediately cease sending you SMS messages.

•Updating Information: You can review and change your personal information by contacting us at the email address provided below.

•AI Communications: You have the choice to opt out of receiving AI-generated communications by contacting us.

7. Consent for AI-Generated Communications

To enhance our service offerings and efficiency, Artificial Turf Maintenance may use artificial intelligence (AI) technologies, including AI agents for making and taking calls for booking appointments, collecting information, and other interactions. These AI technologies may simulate human voices or utilize prerecorded messages to communicate with you.

By using our services, you consent to receiving calls and messages from such AI technologies. We commit to ensuring transparency in our use of AI for communications and will obtain your prior express consent where required by law, including for any communication that falls under the scope of the Telephone Consumer Protection Act (TCPA).

8. Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website.

9. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email: [email protected]
Phone: (469) 955-1262